Your privacy matters to us. This Privacy Policy explains what personal data ninogaming collects from players in the Philippines, how we use it, and the rights you have over your own information. We are committed to keeping your data safe and handling it responsibly at every step.
This Privacy Policy applies to all players using ninogaming in the Philippines. By registering an account or continuing to use the platform, you agree to the practices described here. If you have questions, visit our FAQ page or email us at [email protected].
This Privacy Policy covers all personal information that ninogaming collects when you register, log in, play games, make deposits or withdrawals, contact support, or simply browse the platform. It applies to all Filipino players accessing ninogaming through any device — mobile, tablet, or desktop. We collect only the data we genuinely need to operate the platform, verify your identity, process your transactions in Philippine pesos, and keep your account secure. We do not sell your personal data to third parties for marketing purposes. This policy is written in plain language so every player in the Philippines can understand exactly how their information is handled.
When you create an account on ninogaming, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification as required by Philippine gaming regulations. During gameplay and transactions, we automatically collect your device type, IP address, browser information, session timestamps, and transaction history in PHP. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is necessary for the specific purpose it serves — we do not collect data speculatively or in bulk beyond what is required. If you choose not to provide certain information, some features of the platform may not be available to you.
Your personal data is used primarily to create and manage your ninogaming account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities in line with Philippine regulatory requirements. Transaction records and gameplay data help us resolve disputes, respond to support requests, and improve the overall platform experience for players in the Philippines. We may use your email address or mobile number to send you important account notifications, security alerts, or updates about changes to our terms or this privacy policy. We do not use your data to serve third-party advertisements or share it with unaffiliated marketing companies.
ninogaming uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are deleted when you close your browser, while persistent cookies may remain for a set period to improve your experience on return visits. We do not use tracking cookies to build advertising profiles or share your browsing behaviour with external ad networks. You can manage or disable cookies through your browser settings, though doing so may affect how certain parts of the platform work. By continuing to use ninogaming with cookies enabled, you consent to their use as described in this section.
We share your personal data only with trusted service providers who help us operate the platform — such as payment processors handling your PHP transactions, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or when necessary to protect the rights and safety of our players and the platform. We will never sell, rent, or trade your personal data to any third party for commercial gain. Any data shared with partners is limited to the minimum necessary to fulfil the relevant service.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and gaming regulations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to comply with anti-money laundering obligations. When data is no longer required for legal or operational purposes, we securely delete or anonymise it so it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods. You may contact [email protected] to ask about the specific retention period for any category of your data.
As a player in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please email [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request. Some requests may be subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain.
ninogaming uses industry-standard security measures to protect your personal data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your information. We regularly review and update our security practices to address emerging threats and ensure ongoing protection for all players. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by applicable law. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of ninogaming after any changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always informed about how your data is being handled. If you have questions about any update, our FAQ page is a good starting point.
Common things Filipino players ask about how ninogaming handles their data.
If anything in this Privacy Policy is unclear, our support team is ready to help. You can also check the FAQ for quick answers, or head straight to your account.